Plan better service coverage
Use visitor and queue patterns to identify when additional assistance may help.
Retail Intelligence
Retail analytics from your existing CCTV.
See when customers arrive, where they spend time and where they wait. AI Monitor turns compatible CCTV into practical insight for your stores and branches.
Start with your existing cameras. Compatibility assessed before rollout.
AI MONITOR / VIDEO INTELLIGENCE
UNDERSTAND YOUR CUSTOMER JOURNEYRetail Intelligence
Review your store layout
Understand busy and overlooked areas through movement and dwell patterns.
Compare your branches
Use consistent measures to assess activity across locations and trading periods.
SEE IT IN PRACTICEThe exact setup is agreed for your site.
Your busiest branch has lunchtime queues.
Management reviews arrival patterns, waiting times and service coverage. Staffing is adjusted for the busiest period, then the same measures are reviewed to assess the change.
The business challenge behind this example
Sales figures tell you what was purchased. They do not explain which areas customers visited, where they waited or when the floor needed more staff.
01Measure visits & waiting
02Compare service coverage
03Adjust & review results
CHOOSE WHAT YOU NEEDThe capabilities
The capabilities
behind the outcome.
Start with the features that answer your business question. Expand each card for how it works.
Footfall & entry counts
Understand when customers arrive.
How it works
Count movement through configured entrances and review visits by period. Agree how staff, repeat entries and different entrances will be handled before comparing results.
Dwell time & occupancy
See where people spend time.
How it works
Measure time spent in selected areas and assess supported zone-occupancy measures. Longer dwell may indicate interest, waiting or confusion; context matters.
Heatmaps & movement
Make store layouts easier to evaluate.
How it works
Assess floor-plan and zone-based movement analysis to identify busy and overlooked areas. Camera coverage and mapping requirements are checked during assessment.
Queue & waiting time
Match service capacity to demand.
How it works
Review queue and waiting patterns at checkouts or service points. Agree alert thresholds where supported and use trends to plan staffing.
Staff presence & coverage
Understand where assistance is needed.
How it works
Compare supported staff-presence measures with shopper activity. Visible presence does not, by itself, establish the quality of service or employee performance.
Branch & campaign comparisons
Connect activity with management decisions.
How it works
Compare consistent measures across locations and periods. Transaction-based conversion or campaign analysis requires suitable business data, integration and agreed definitions.
Analytics describe visible activity. They do not automatically reveal customer intent, satisfaction or individual identity. POS and customer-experience integrations are separately assessed.
WHAT YOUR TEAM CAN REVIEWUseful information.
Useful information.
Clearer decisions.
Agree the information your managers and operators need, with access matched to their responsibilities.
Reporting depends on the selected features, configuration and available data.
- Visits and peak periods
- Zone activity and dwell patterns
- Queue and waiting-time trends
- Branch comparisons using consistent definitions
GETTING STARTEDStart small.
Start small.
Prove the value.
Begin with selected cameras and one clear objective. We assess, configure and test the solution before you scale.
- 01
Assess the site
Review your priorities, existing cameras, viewing angles and connectivity.
- 02
Choose the applications
Agree the required features, hardware, licences and integrations.
- 03
Validate the results
Test representative activity against clear pilot success measures.
- 04
Put the insight to work
Train the team and agree reporting, support and any monitoring service.
What we check at your site
- Clear entrance and service-area camera views.
- Defined zones, opening hours and consistent counting rules.
- Compatible POS or other data access where business-system comparisons are needed.
How we validate the pilot
Compare counts with manual samples. Validate waiting-time measurements and reporting definitions before using the results to compare branches.
Pilot duration, equipment, costs and success criteria are agreed before deployment.
PLAN WITH CONFIDENCEQuestions about
Questions about
your solution.
Can we combine this with customer satisfaction or transaction data?
We can scope combined reporting where your systems provide suitable exports or interfaces. The data fields, matching method, permissions and costs are agreed before implementation.
Can we compare all our branches?
A multi-site design can support comparisons. Camera placement, counting definitions and reporting periods need to be consistent enough for the comparison to be meaningful.
Can we use our existing CCTV cameras?
Potentially. We assess camera compatibility, image quality, coverage, recording access and connectivity before recommending equipment changes. Some views may need adjustment or additional hardware.
How is the solution priced?
Your proposal separates the selected software, on-site equipment, implementation, integrations and any ongoing monitoring or reporting service. Features are not automatically included in a base camera licence.
Can we start with a proof of concept?
A scoped pilot can be proposed around selected cameras and measurable objectives. The duration, equipment responsibilities, costs and success criteria are agreed before it starts.
How are privacy and access handled?
The assessment should define authorised users, viewing and export rights, retention, notices and data-handling requirements. Cloud locations and any required data transfers are reviewed for the selected platform.
YOUR NEXT STEPSee how this could work
See how this could work
at your site.
Tell us about your business and the problem you want to solve. We will guide you through a relevant demonstration and the next steps.
Request an AI demoStart with your requirements. No camera passwords needed.