Connect your cameras to our offsite control room. Choose Standard OSM or Agentic Surveillance, with monitoring hours, event rules and escalation procedures built around your site.
Both tiers connect relevant activity to people who verify footage and follow your site procedure.
A clear monitoring baseline for your entrances, boundaries and priority areas.
Tier 1 monitoring with selected AI agents that support a more focused operator review.
Selected agents support the operator. Supported capabilities, camera suitability and response procedures are confirmed for your site.
Agentic Surveillance helps operators examine a selected event, check the surrounding scene and prepare a clearer account for the next person in the response chain.
Review supported smoke, vaping or PPE cues in the scene.
Add a focused review of a selected alert before follow-up.
Review camera views and configured zones for usable detail.
Bring the event, context and follow-up into a concise summary.
Review the sequence and available footage before deciding what an event means.
Review a person and a visible object at an entrance. Check the footage and the site procedure before escalating a potential threat.
Estates, dealerships and commercial entrancesReview the sequence around a person moving down to floor level. Establish the context before deciding whether help is needed.
Retail, reception areas and shared spacesReview stock handling alongside surrounding footage and available authorisation records. Give the operator context for a closer check.
Stockrooms, parts stores and warehouse areasReview visible behaviour and the surrounding event, then follow the agreed response plan.
Retail, showrooms and customer-facing premisesReview supported sites, alarms and access events together. Build a monitoring view that works across your locations.
Trace system activity through audit records and keep incidents connected to the follow-up process.
Surface camera, recording or connectivity issues for maintenance and follow-up. Agree who owns each technical exception.
Search supported metadata by camera, time, visible appearance or connected event. Review surrounding footage and retrieve evidence for an authorised investigation. VMS scope and available filters are agreed separately.
Assess existing CCTV, test the live workflow and agree the operating baseline before handover.
Assess the views, lighting and level of detail needed for the chosen events and review tasks.
Confirm secure access, bandwidth, backup requirements and a procedure for video loss.
Agree monitoring hours, named contacts and the escalation route for your site.
Test detection, operator review, escalation and incident records against the agreed service scope.
Standard OSM uses configured event detection with operator verification and escalation. Agentic Surveillance adds selected AI agents to support scene review, second alert checks and incident summaries. The proposed service states which capabilities are included.
Selected agents support the operator with review context. Operators verify available footage and follow the agreed site procedure and escalation route.
Often, subject to compatibility, camera views, image quality and secure connectivity. We assess suitable existing equipment and identify any required changes.
Video management, search, storage and evidence retrieval are scoped separately. Available search filters depend on metadata, connected systems and the selected platform.
Cameras, recording equipment and connectivity need appropriate backup arrangements. The assessment should identify dependencies and expected backup duration; no system can monitor an unavailable video stream.
The number of monitored camera views, coverage hours, event-review workload, reporting and response arrangements affect the scope. Connectivity, recording and required upgrades should be assessed separately. Request a proposal that states what is included so you can compare equivalent services, rather than a camera price alone.
Tell us about your site and current cameras. We will help you compare Standard OSM and Agentic Surveillance and define a suitable monitoring scope.