Last updated: 15 September 2026
1. Website operator
This website is operated by AI MONITOR, enterprise number 2022/731821/07.
- VAT number: 4330313901
- PSIRA registration number: 4475345
- B-BBEE reference number: 9373514112
Address: 14 Eglin Road, Sunninghill, Johannesburg, 2191, South Africa.
Email: info@ai-monitor.co.za. Telephone: +27 (010) 786 0797.
For formal notices or queries, contact us using the details above. Mandatory legal requirements for service of documents remain applicable.
2. Information and enquiries
The website introduces our services and supports enquiries. Submitting a form or using chat does not activate monitoring, book an installation, arrange a physical response or create a service agreement.
Equipment, supported capabilities, integrations, coverage, operating hours, response responsibilities, reporting, support, prices and commencement dates are established in the applicable written proposal and agreement.
The website is not an emergency reporting or dispatch channel. Use the appropriate emergency service or the incident-reporting channel in your existing service agreement.
3. Quotes and historical information
Request a current written proposal before relying on a price or inclusion. The R399 offer mentioned in the historical article is not presented as a current offer.
Articles explain general considerations. They do not replace a site assessment or specialist advice for a particular installation. We may correct website information; such changes do not unilaterally change a signed agreement or remove rights that apply by law.
4. Demonstrations and capability descriptions
Images, camera walls, event labels, timestamps and dashboards identified as illustrative or simulated are demonstrations. They are not actual client surveillance, measured outcomes or live service-status information.
Analytics depends on suitable camera views, conditions, supported technology and configuration. A detected event may need human review. General website descriptions do not promise crime prediction, guaranteed detection, guaranteed savings, uninterrupted operation or site-wide safety compliance.
Biometric and specialist functions require their own technical and processing assessment. The applicable service agreement determines the scope.
5. Responsible website use
Use the site lawfully. Do not attempt unauthorised access, interfere with its operation, submit malicious material or impersonate another person.
Submit only information you are entitled to share. Do not use public forms or chat to send credentials, access codes, sensitive site plans, private CCTV footage or biometric records. Arrange an appropriate exchange process where detailed assessment information is required.
6. Content and intellectual property
Website content may include material owned by AI Monitor or used with permission. You may view it and retain copies for evaluating our services or your own lawful reference.
Do not imply endorsement, misrepresent ownership or commercially republish protected material without the necessary permission. Rights and exceptions provided by law remain applicable. Third-party names and marks remain subject to their owners' rights.
7. Third-party services and links
The site may link to outside resources or use third-party services, including chat and analytics. Their own terms and privacy information may apply to their processing.
Chat responses are for general assistance and should be checked with our team before relying on them for a service commitment, quote or technical decision.
8. Privacy
Personal information submitted through the website is addressed in the Website Privacy Notice. A contact request does not automatically enrol you in marketing. Optional analytics choices must be handled separately from website enquiries.
9. Availability and responsibility
We aim to maintain useful and accurate website information, but pages or third-party services may be unavailable or contain errors. Tell us about a material error using the contact details above.
Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. Service warranties, liability allocation and performance commitments belong in the applicable service contract; this page does not introduce a blanket liability waiver or financial cap.
10. Questions, disputes and updates
Please contact us first with website concerns so we can investigate. South African law applies, subject to any mandatory protections or rights that apply to you. These terms do not prevent access to a competent court, regulator or other legally available remedy.
These terms take effect when published on this website; the publication date will be shown on this page. Changes to these website terms do not retrospectively amend an existing signed service agreement.